Knowledge Base/English/Frequently Asked Questions

I Forgot My Product Key/Serial Number

Intego Support
posted this on November 30, 2011, 16:35

X8 USERS

If you have forgotten your serial number and/or NetUpdate Address, launch VirusBarrier X8, click VirusBarrier X8 in the upper left corner of your screen next to the Apple Menu, and select About VirusBarrier as shown below:

 

About_VirusBarrier.png

 

In the About VirusBarrier window you will see your NetUpdate e-mail address and serial number displayed:

 

About_VirusBarrier2.png

 

YOUR PRODUCT KEY/SERIAL NUMBER

 

If you have forgotten your serial number, you can retrieve it with the e-mail address you used to register your Intego software.

Forgot Your Product Key?

 

Screen_Shot_2012-12-13_at_4.06.15_PM.png

 

Intego X8, 2013, and X6 product serial numbers are made up of 6 groups of 4 CAPITAL letters separated by dashes, in the following format:

ABCD-EFGH-IJKL-MNOP-QRST-UVWX

Intego X5 product serial numbers are made up of 6 groups of 3 CAPITAL letters separated by dashes + 1 group of 6 numerical digits, in the following format:

ABC-DEF-GHI-JKL-MNO-PQR-123456

Depending on where you purchased your product from, your product serial number is sent to you in different ways:

*Intego Online Store:   The product serial numbers for software we sell from our online store are displayed in an e-mail confirmation that is automatically sent to you once your payment has been accepted.

*Retail or mail-order:   The product serial numbers for software we sell through retail or mail-order stores are printed on a label on the box or on the paper sleeve containing the installation disk.

*Multi-seat licenses:  Multi-seat licenses usually come with a certificate that displays the serial number.

 

 
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