I Forgot My NetUpdate Password. What Do I Do?

NetUpdate Password

Note: NetUpdate does not use any Intego password, and you will only ever be prompted to enter your macOS Administrator's Password.

The first time you launch NetUpdate, you are asked for your e-mail address to identify yourself with the NetUpdate server. If you are prompted to enter a password any time after the software has been installed and activated, it's your macOS Administrator's Password.  This is the same password you use to login to your computer and install software. 


macOS Administrator's Password

If you are prompted to enter a password to update the software version or a virus definitions update, it's your Mac's admin password. This password is generally the same as the one used to login to your computer. While the Administrator password can be the same as the Apple ID password, in some cases it is not.

In NetUpdate 10.9, you are presented with a window similar to this:


For X6 and older versions of NetUpdate, you are presented a window similar to this:

Forgot your macOS password? Click here to change or reset the password of a macOS user account.

If you have any other issues or questions with NetUpdate, please contact Technical Support.

X6 and Older Versions

In X6 and older versions, the first time you launch NetUpdate you are required to enter an e-mail and password. If you are prompted to enter a password after the software has already been installed and activated, then it's your macOS Administrator's Password.

If you can not remember your NetUpdate password, after the third try NetUpdate will offer to have our server automatically send you the password via email. If you are still unable to use your NetUpdate password, please contact Technical Support.

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