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I Forgot My NetUpdate Password. What Do I Do?

The NetUpdate Password is only used by X6 and older versions of Intego software.
 
Note: NetUpdate 10.9.x does not use any Intego password, and you will only ever be prompted to enter your macOS Administrator's Password.

Regardless of the version you are running on your Mac, if you are prompted to enter a password after the software has already been installed and activated, then it's your macOS Administrator's Password.

  

NetUpdate Password

The NetUpdate password option has been removed from Preferences in the latest version of NetUpdate 10.9. The first time you launch NetUpdate, you are asked for your e-mail address to identify yourself with the NetUpdate server.  If you are prompted to enter a password any time after the software has been installed and activated, it's your macOS Administrator's Password.

Screen_Shot_2017-05-31_at_2.52.28_PM.png


X6 and Older Versions

In X6 and older versions, the first time you launch NetUpdate you are required to enter an e-mail and password.  If you are prompted to enter a password after the software has already been installed and activated, then it's your macOS Administrator's Password.

X6-NetUpdate_.png

If you can not remember your NetUpdate password, after the third try NetUpdate will offer to have our server automatically send you the password via email.  If you are still unable to use your NetUpdate password, please contact Technical Support.

 

macOS Administrator's Password

If you are prompted to enter a password to update the software version or a virus definitions update, it's your Mac's admin password.  This password is generally the same as the one used to login to your computer. While the Administrator password can be the same as the Apple ID password, in most cases it's not.

In the latest version of NetUpdate 10.9, you are presented with a window similar to this: 

Admin_Password_Request.png

 

For X6 and older versions of NetUpdate, you are presented a window similar to this: 

NetUpdate_Password_Request_2.png


Forgot your macOS password?  Click here to change or reset the password of a macOS user account.

 

If you have any other issues or questions with NetUpdate, please contact Technical Support.

 

Have more questions? Submit a request

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