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Family Protector iOS User Manual

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Table of Contents

 


Welcome to Family Protector iOS

Family Protector puts parents back in control of all of their mobile devices, enabling them to set limitations on device screen time based on intelligent age-based filtering technologies.  At Intego, we used the same powerful technology to create Family Protector as big corporations use to securely manage their company's devices. We just made it a lot easier for your family to set up and use.

Features

- Get the whole family to the table by freezing their device with a few clicks
- Schedule a device freeze during bedtime hours to ensure they get a good night's sleep
- Get them to call home with a lock screen message to call you back
- Schedule screen time breaks by turning off 3rd party apps, stop web browsing, and disable video chat
- Enable safe browsing that's age appropriate for your child
- Limit access to age appropriate music, movies and books
- Receive notifications and alerts in the management app on your device
- Block App Store and in-app purchases
- Block or allow certain websites
- Block access to the camera and FaceTime
- See what websites they're using and allow or restrict access to web browsing 
- Control which apps are on their device
- Configure age-based rules and restrictions
- Manage all household devices from your web browser, iOS or Android management app
- Manage up to 15 active iOS devices

System Requirements

- iOS 8 or higher for managed devices
- Family Protector Web Administration:  Safari 6+, Chrome 34+, Internet Explorer 10+, Firefox 31+ 

First Steps

Registration

The first thing you need to do is register for a Family Protector account online.  This will be the name and e-mail address used to administer your account. You must register an account online before you can begin using the Family Protector management app or protecting your child's devices.

 

Add A Device

We need to install a management certificate on your child's device which will allow you to use Family Protector to control and manage their device.  Grab the iOS device you want to add (a device your children use) and on that device, launch the Safari web browser and go to FPiOS.com.  Now, log-in with your e-mail and password used for your Family Protector account.  This is how we know to connect this new device to your account.  If you haven't signed up for an account yet, please click here to register.

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Next, select 'Add this Device' on the webpage, then choose Install and Trust each time your are prompted.


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In order to put restrictions on the device, drag it to one of your children in the Devices section from the Family Protector Web Administration page or the Family Protector Admin app for iOS or Android.  If you have not added a child, you can add one from the Family section.

Additional Information:  The Rook Web Browser will automatically be installed for your child to use.  They must use Rook in order for you to view and manage their web activity.  Safari will be hidden when your child uses the device, but will be available when you or another administrator is assigned.

 

Add a Child

Adding your children to Family Protector allows you to create personalized settings and restrictions so that everyone in your family is properly protected.  In the Family section of the Family Protector app or Web Administration page , select the Add button (+) to create a new family member.  Select Child and enter the following information:


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Name:  The name of the child you want to manage with Family Protector 
Age Range:  Select the age range that your child fits in to.  This will create age-appropriate rules and restrictions for them.  You can edit these rules in the Age-Based Content section of the child's settings.
Web Restriction Level:  This feature allows you to control what sites and pages your children are allowed to visit.  The Web Restriction Level for your child defines how much control they have within allowed content.

Once you have completed the requested fields, tap Done in the top right corner to add the family member.  The child will now appear under the Family section.

Assign a Device

After adding your device and child, assign the device to the appropriate child to apply rules and manage their web browsing.  To do this go to the Devices section and drag the device to your child's name:

 
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Tap Done to save the changes.


That's It!  In the future, the steps are the same.  Add your children and devices, then drag the device to the family member that's using it.  Your child's profile is now protected with age-based rules and web restrictions.  Family Protector offers other options to further protect your children.  You can find more information in the Managing Children section of this manual. 

Actions

Introduction to Actions

Actions are messages and commands that you can send to your children's devices.  They give you control in times you need it most.  Actions are a great way to quickly lock a device, disable apps and features, and get your child's attention.  Any App Store apps that are disabled will be hidden from the device screen and will not be visible until the Action has been turned off or the scheduled time is completed.

Call Me

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Sometimes children need a little more than a missed call or text to call you back.  Call Me sends a message with your number to your child and locks the device. This action turns off web browsers, all App Store installed apps, and the camera.  To get started, tap the button next to the children you want to be included in this action. 

Freeze Device: By default, Call Me will lock the device, and their only option will be to call you.  You can disable this option by sliding the switch on the right side to the 'Off' position.  Note: If this feature is disabled, the device is still restricted by Family Protector.  It simply does not lock the screen.

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Message Options:  Tap Phone Number to enter the number you want the child to call.  Tap Message to enter a quick message to be displayed in the Alert that will appear on the child's device when the action is sent.

When you are ready to initiate 'Call Me', tap Send in the top right corner of the screen.  You will see confirmation that it has been delivered in the Actions section. The name of each child that the action has been sent to will be listed:

 

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Your child will see the following message on their device when the alert is sent:

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Meal Time

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Do you ever struggle to bring your children to the table screen-free?  Meal Time lets you send your children a 5-minute warning, allowing them to put away their devices and get ready to eat.  This action turns off web browsers, all App Store installed apps, and the camera.  Calling and texting will still be available.  Tap the button next to the children you want to be included in this action. 

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Start Time:  The start time indicates when you want the action to begin.  Tap the time displayed on the right side of the screen to schedule your Meal Time:

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Warning Message:
 Children are warned 5 minutes before Meal Time is scheduled to begin so they can finish their current tasks.  You can disable the Warning Message by sliding the switch on the right side to the 'Off' position.  If the Warning Message is disabled, Meal Time will still begin at the scheduled Start Time.  When you are ready to initiate Meal Time, tap Send in the top right corner of the screen.  You will see confirmation that it has been delivered in the Actions section:

 

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Time Out

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Device usage is a privilege.  If your children are behaving badly, you can put them in Time Out.  This turns off web browsers, all App-Store installed apps, and the camera.  Calling and texting will still be available.  An option for Time Out will appear in the Actions section for each Child that has been added to your Family Protector account.  To enable Time Out, simply tap the name of the child, and schedule the length of the timeout in the How Long area: 


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When you are ready to initiate the Time Out, tap Send in the top right corner of the screen.  You will see confirmation that the Time Out has started in the Actions section:

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Family

Managing Children

Family Protector offers other options to further protect your child.  You can access these options at any time from the Family section by tapping the name of the kid you want to edit.

Web Settings


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Web History:  Shows recent sites and pages that your children have visited.  You can even see when they attempted to visit restricted sites.


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Allowed & Restricted Content:  Manage what websites and pages a child can access on their devices.  A list of all sites that have already been managed is presented here.  You can tap any site if you want to make changes:


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Tap Add a Site or Page to manually add new content.  Just enter the web address, and you can choose the option to either Allow/ Block the address.


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Rook Browser Settings:  
Allows you to make specific changes to how the Rook Browser will work on a specifc child's devices.  You can Block Pop-Ups, change the Homepage, edit the default Search Engine (choose between Google, DuckDuckGo, Yahoo and Bing), and manage Cookies by choosing from the options: Always Block, Allow from Current Website Only, and Always Allow.  Tap a setting to make changes.

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Web Restriction Level:  In this section, you control what sites and pages your children are allowed to visit.  The Web Restriction Level for your child defines how much control you have within allowed content.  Tap a level to see a description of the restrictions provided:  

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Strict:  
Only browse to websites on your list using the Rook web browser.  Attempts to visit unlisted sites are not allowed, but show up under web history.  You can grant access by adding sites to your list or by clicking Allow on a site in web history.  This is a good setting for very young children.
By Request:  Only browser to websites on your list using the Rook web browser, but can make requests.  The child can request access to unlisted sites for your approval, or you can allow additional sites from web history by pressing Allow.  You can prevent site requests by pressing Restrict in web history or by manually adding them to your list and marking them as Restricted.  This is a good setting for younger children who need to ease into the web as they grow.
Monitored:  The child can go anywhere using the Rook web browser, but you can see it in web history.  This setting is a good choice for older children that you might want to keep tabs on.
None:  The child can privately go anywhere on the web using the Safari web browser.  You will not be able to view web history or control what sites can be visited. This setting if for older children that you can trust as adults.  You can keep using other Family Protector features, such as Actions.  This child will not need the Rook Browser.



Rules and Restrictions

Scheduled Rules:  Scheduled Rules allow you to create customizable schedules that limit access to devices and apps.  You can use these rules to restrict your children's devices when screen time should be limited or forbidden.  (bedtime, school, etc.)  Family Protector includes a couple of pre-defined rules by default that you can enable:


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Or, you can tap the Create a New Rule option to customize the schedule as needed:


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Just start by giving the rule a name, and then you can modify the schedule by tapping the days of the week you want it to be active.  Next, choose an appropriate time of day for 'Start' and 'End'.  You can also disable App Store Apps & Browsing or the Camera.  When you are finished making changes, tap Save in the top right corner to create the rule. 


Age-Based Restrictions

Age-Based Content allows you to manually adjust the Age Range of the child, and what content and apps they can access.  Depending on the Age Range applied, they will not be able to access or purchase specific content in the App Store.  You may need to update the Age Range as the child grows older, or, if you believe the applied range 'is/is not' restrictive enough.  You can find a chart of all Aged Based Content Options here.


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App Store and iTunes Settings

If you don't want your children to rack up a huge bill by making purchases from the App Store or iTunes, you can disable these options which will prevent your children from making any purchases on their devices.


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Family Protector for This User:  The last option available from the child's settings screen is the option to completely disable Family Protector for the child. WARNING: Turning off Family Protector will DISABLE all protection for this child's devices.  We recommend this as a temporary measure only if you need to troubleshoot a device while the child is using it.

Managing Administrators

You can add additional administrators to your Family Protector account if you want more than one user to have control over your children's settings and reports. (For example, Mom and Dad)  In the Family section, tap the Add button (+) to create a new family member.  Select Administrator and enter the following information:


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Once all the fields have been completed, tap Done in the top right corner.  A confirmation e-mail will be sent to the new administrator with a link to the Family Protector web administration site to create a new login password.  They can now login to Family Protector management app and administer your children and devices.

Devices

Managing

You can manage any device you have added to your Family Protector account from the Devices section.  To assign a device to a different user, tap Edit in the top right corner.  You will now see a slider option next to all devices (circled below).  Drag the device to the name of the person you want to assign it to, and then click Done to save any changes.

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Information

You can also get detailed information for any managed device.  Tap the 'i' icon next to the name of the device and a new window will appear.  You can see the Name, Current Assignment, Last Check-In, System Version and Model Number.  In addition, you can reinstall the Rook Browser or KidSet apps if they have accidentally been deleted.  If necessary, you can also reset the passcode.  You will assign a new passcode the next time you unlock the device.

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Installed Apps


Tap the Installed Apps option to see a list of all 3rd party apps that have been installed on the device.  This can be helpful if you want so see everything that has been installed on a particular device before you decide to assign it to a particular child:

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Tapping on any installed app will give additional information such as the Artist, Rating, Category, and Installation Date:

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Alerts

Alerts let you know what your children are up to.  If they do anything that might be of concern (like installing new apps or deleting the Family Protector Certificate), you can take action immediately.  You will also be notified if there are any websites your children have requested to access. 

All Alerts

The All Alerts tab displays a list of alerts sorted by date.  Tap the Sort option in the top right corner to display alerts in a certain order.  Some examples for the type of alerts you will see displayed here are:  Website requests, communication errors, and newly added or deleted apps.  Tap any alert for more information about when the event occurred, and what apps were impacted.
 

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Website Requests

The Website Requests tab displays a list of all requests to access a specific webpage or website from across all managed devices:

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Tap an alert to see specific details about the page that has been requested:


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From this window, you can decide if you want to Allow or Never Allow access to the site or page.  If you're still not sure, you can click the website link and Family Protector will display the site so that you can decide if the content is appropriate for your child to see.  You can also choose between The entire Site or This specific Page.  Blocking a site will block all pages within that site (e.g., www.example.com, www.example.com/photos, etc.)  Blocking a page will just block the main site listed. (www.example.com, but not www.example.com/photos)

You can find a list of all Allowed/Restricted content for a child under the Family section.

Settings

From this section, you can manage basic Family Protector settings.

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Help:  Looking for additional information about how to use your Family Protector management app?  Access to helpful features can be found here.  Tap View Help Screens to see all of the help screens for a specific section.  Online User Guide takes you directly to our User Manual in our Knowledge Base.  Tap the Reset option next to Tips and Alerts, and all of the tips will be displayed again when you access a specific section.  Contact Us will open your Mail app so you can send an e-mail directly to our Support Team if you need to ask a question.
About:  Tap the appropriate option to view our Privacy Policy or Terms and Conditions.
Account:  Sign Out if you want a different administrator to login to the Family Protector management app.  The Reset Password option will send instructions to reset your password to your e-mail address.
Version Number: Displays the currently installed version of the Family Protector app.  This information may be helpful to our Support Department if you are experiencing issues using the app.

 

Support

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If you still have questions about using your Family Protector software and cannot find the answer in this User Manual, please check our Knowledge Base for answers to the most common questions by tapping the link below:

Knowledge Base

You can also contact our Support Team directly for assistance by completing a support ticket online here:

Contact Support

Have more questions? Submit a request

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