If you experience issues connecting or staying connected to any of our servers, you might want to try using a different port to connect.
Step 1: Locate and Open the Application
Locate the Intego Privacy Protection icon which is located in the menu bar in the top right corner of the screen.
Once you have located the application, select the icon and open the Intego Privacy Protection main menu.
Step 2: Disconnect VPN
If you are connected, or see the application attempting to connect to the VPN, select the power button (or right click the application icon) and disconnect from the VPN.
Step 3: Access Advanced Settings
Open the Advanced settings window by right-clicking the application icon in the menu bar or select the three horizontal dots located at the top right-hand corner of the application menu.
Step 4: Select the Connection Tab
Within the Settings menu locate and select the Connection tab.
Step 5: Change Remote Ports - UDP
Once you are within the Connection menu the application will automatically be connected to UDP. First, cycle through the list of ports available for UDP by selecting the dropdown arrow for Remote Port.
Step 6: Change Connection Type - TCP
If you are still having connection issues or wish to try another connection type, go back into your application settings and select the dropdown arrow for Connection Type and select TCP.
Step 7: Change Remote Ports -TCP
Once you have switched to TCP, proceed to cycle through the list of TCP ports by selecting the dropdown arrow for Remote Port.
Step 8: Connect to the VPN
Once you have changed the Ports and Connection type, go back to the main menu and try connecting to the VPN again. Repeat steps 5-7 as needed until you find an optimal connection.