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Change Ports for Intego Privacy Protection

If you experience issues connecting or staying connected to any of our servers, you might want to try using a different port to connect.

 

Step 1: Locate and Open the Application

Locate the Intego Privacy Protection icon which is located in the menu bar in the top right corner of the screen.

IPP-MenuBar.png

Once you have located the application, select the icon and open the Intego Privacy Protection main menu.


Step 2: Disconnect VPN

If you are connected, or see the application attempting to connect to the VPN, select the power button (or right click the application icon) and disconnect from the VPN.

IPP-Disable.png

 

Step 3: Access Advanced Settings

Open the Advanced settings window by right-clicking the application icon in the menu bar or select the three horizontal dots located at the top right-hand corner of the application menu.

IPP-DisableDots.png

 

Step 4: Select the Connection Tab

Within the Settings menu locate and select the Connection tab.

IPP-Connection.png

 

Step 5: Change Remote Ports - UDP

Once you are within the Connection menu the application will automatically be connected to UDP. First, cycle through the list of ports available for UDP by selecting the dropdown arrow for Remote Port.

IPP-RemotePort.png

Step 6: Change Connection Type - TCP

If you are still having connection issues or wish to try another connection type, go back into your application settings and select the dropdown arrow for Connection Type and select TCP.

IPP-TCP.png

Step 7: Change Remote Ports -TCP

Once you have switched to TCP, proceed to cycle through the list of TCP ports by selecting the dropdown arrow for Remote Port.

IPP-TCPRemotePort.png

Step 8: Connect to the VPN

Once you have changed the Ports and Connection type, go back to the main menu and try connecting to the VPN again. Repeat steps 5-7 as needed until you find an optimal connection.

IPP-Connect1.png

 

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