You may notice that when accessing particular websites when connected to the Intego Privacy Protection VPN, you are required to respond to a Captcha prompt in order to continue browsing the site.
This happens whenever that site receives too many simultaneous requests from the same IP address. This is normal, as Intego Privacy Protection utilizes a shared IP address system. This can occur on our service as hundreds of users can be connected to the same server, and subsequently the same IP address.
When this happens, the website may interpret this as suspicious behavior and send the Captcha request to verify that the source is not a bot.
General troubleshooting steps
If you find this happening at a high frequency, try the following troubleshooting steps:
Try a different server location
Reconnect to the VPN to get a different IP address, or select a different server location that may not be quite as busy.
Sign in to your Google account before browsing
Signing in to your Google account can prevent Captchas while using a VPN because it provides Google with a trusted identifier, allowing it to distinguish your connection from suspicious bot activity.
Try a different browser
Browsers like DuckDuckGo and Startpage do not require Captchas even when multiple requests come from the same IP address.
Set Custom DNS
You can also add Google's DNS information to your VPN's Settings to help decrease the frequency.
**Please note that some other VPN features, like MACE, will not work as expected when a Customer DNS is in use.**
To set a custom DNS:
- Open the VPN app.
- Go to Settings > Network > Custom DNS.
- Enter the following information for the Primary and Secondary DNS:
- Primary: 8.8.8.8
- Secondary: 8.8.4.4
Intego Privacy Protection Support
Knowledge Base and Support
If you still have questions about using your Intego Privacy Protection software and cannot find the answer in this User Guide, please check our Knowledge Base for answers to the most common questions:
You can also contact our Support Team directly for assistance by completing a support ticket online here:
Comments