Error: Invalid License Key

It may be possible when opening your copy of Intego Antivirus for Windows that you see a message stating 'Invalid License Key, please try again or contact our support team,' like in the image below.

Windows License Invalid.png

This can occur for multiple reasons:

  • Your copy of Windows requires updating.
  • Your Intego Antivirus for Windows requires a software version update.
  • There is an issue with the number of devices in use on your license.

Check for Windows Updates

The first thing to do is check for any available Windows updates. You can find the steps for checking for available updates here.

Check for Intego Antivirus for Windows Updates

Next, you will want to confirm that your Intego Antivirus for Windows is updated. You can check the latest version of Intego Antivirus for Windows here. Within your Intego software, you can see the version within the Settings > About menu.

Settings - About - Software Version.png

If your software is not up to date, please reinstall your copy of Intego Antivirus for Windows.

Click Here to Download Intego Antivirus for Windows

Deauthorize and Reactivate Your Intego Antivirus for Windows

If the issue persists once all of your software is up to date, you will want to deauthorize your Intego Antivirus for Windows, so that you can reactivate the program again, using your original license key.

Click Here to Learn How to Deauthorize Your License Key



Still receiving an activation error after trying the steps above? We're here to help! 

Click Here to open a Support Ticket.


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