If you’re experiencing issues when purchasing or renewing your Intego software online, there are a few common factors to consider. This article offers troubleshooting steps to resolve payment-related problems, including display or button errors and payment method issues.
Identify Your Issue
First, identify the type of problem you are experiencing and follow the recommended troubleshooting steps to resolve the issue.
Still having issues completing your purchase? Our Sales Department is here to assist you. Make sure to include the following information in your email:
- Type of payment issue encountered
- Error message
- Payment methods tried
Troubleshooting display or button issues
Page not loading properly, buttons not functioning, or getting “Cookies must be accepted” message? To avoid such issues, make sure to apply all of the following settings in the browser you are using when purchasing/renewing:
- Enable JavaScript: In Safari, click Safari > Preferences > Security in the top menu bar, as seen below, and ensure JavaScript is enabled.
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Accept cookies: In Safari, click Safari > Preferences > Privacy in the top menu bar, as seen below, and make sure cookies are not blocked.
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Disable ad-blocker extensions: Click Safari > Preferences > Extensions in the top menu bar, as seen below, and uncheck any ad-blocker extensions.
If the issue persists after applying the recommended settings in your browser, try completing your purchase in a different browser, such as Firefox or Google Chrome .
Payment method-related issues
By following these steps, you can help ensure your online purchases go through smoothly and without any hassle:
- Check the validity of your card: Before making a purchase, verify that your credit or debit card has not expired and is active. This can help prevent transaction failures.
- Use a payment account with sufficient funds: Make sure that your account has enough balance to cover the purchase amount, including any applicable taxes and fees. Insufficient funds can lead to declined transactions.
- Enter the correct billing information: Double-check that the billing address and contact information you enter match the details associated with your payment method. Incorrect information can result in payment processing errors.
For payment issues related to charge authorization, contact your payment provider to authorize the transaction. You may also try a different payment method.
Intego Privacy Protection Support
Knowledge Base and Support
If you still have questions about using your Intego Privacy Protection software and cannot find the answer in this User Guide, please check our Knowledge Base for answers to the most common questions:
You can also contact our Support Team directly for assistance by completing a support ticket online here:
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