What is FastSpring?
FastSpring is an authorized vendor and payment processor that works with Intego to fulfill our subscription orders. They are a secure and trusted vendor.
How will a FastSpring transaction appear on your billing statements?
Any transaction processed through FastSpring, whether it is a new order or a renewal, will appear as “FS* fsprg.com.”
When and how will I receive confirmation and the details of my purchase?
You should receive confirmation of your purchase, as well as your order details, via email. In some instances, it may take up to an hour to receive this information. This email will come from email@example.com, not Intego.
If I did not receive my order email, what do I do?
If you have still not received your order email after some time, please make sure to double check your Spam or Junk mail folders, sometimes the message will get filtered there accidentally. After checking there, if you still do not have your order email, please reach out to the Intego Support team here.