Intego X9 Users
If you have forgotten your serial number and/or NetUpdate e-mail address, open VirusBarrier X9, click VirusBarrier in the upper left corner of your screen next to the Apple Menu, and select 'About VirusBarrier' as shown below:
In the 'About VirusBarrier' window you will see your NetUpdate e-mail address and serial number displayed:
Locate Your Product Key/Serial Number
If you have forgotten your serial number, you can retrieve it with the e-mail address you used to register your Intego software.
Intego X9, X8, 2013, and X6 product serial numbers are made up of 6 groups of 4 CAPITAL letters separated by dashes, in the following format:
ABCD-EFGH-IJKL-MNOP-QRST-UVWX
Intego X5 product serial numbers are made up of 6 groups of 3 CAPITAL letters separated by dashes + 1 group of 6 numerical digits, in the following format:
ABC-DEF-GHI-JKL-MNO-PQR-123456
Depending on where you purchased your product from, your product serial number is sent to you in different ways:
*Intego Online Store: The product serial numbers for software we sell from our online store are displayed in an e-mail confirmation that is automatically sent to you once your payment has been accepted.
*Retail or Mail-order: The product serial numbers for software we sell through retail or mail-order stores are printed on a label on the box or on the paper sleeve containing the installation disk.
*Multi-seat Licenses: Multi-seat licenses usually come with a certificate that displays the serial number.
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