I Forgot My Product Key or Serial Number

About VirusBarrier Window

If you have forgotten your serial number and/or the e-mail address registered in NetUpdate, open VirusBarrier X9 from the top menu bar (or the Applications > Intego folder), then click VirusBarrier in the upper left corner of your screen next to the Apple Menu and select 'About VirusBarrier':

You will see your NetUpdate e-mail address and serial number displayed here:


Send My Product Key/Serial Number By E-Mail

If you have forgotten your serial number and cannot open the Intego software on your Mac, you can also retrieve it with the e-mail address you used to register with us from the page linked below.

Forgot Serial Number?


Intego product serial numbers are made up of 6 groups of 4 CAPITAL letters separated by dashes, in the following format:


Depending on where you purchased your product from, your serial number is sent to you in different ways:

*Intego Online Store: The product serial numbers for software we sell from our online store are displayed in an e-mail confirmation that is automatically sent to you once your payment has been accepted.

*Retail or Mail-order: The product serial numbers for software we sell through retail or mail-order stores are printed on a label on the box or on the paper sleeve containing the installation disc.

*Multi-seat Licenses: Multi-seat licenses usually come with a certificate that displays the serial number.


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