I Forgot My Product Key or Serial Number

X9 USERS

If you have forgotten your serial number and/or NetUpdate e-mail address, launch VirusBarrier X9, click VirusBarrier in the upper left corner of your screen next to the Apple Menu, and select About VirusBarrier as shown below:

In the About VirusBarrier window you will see your NetUpdate e-mail address and serial number displayed:

YOUR PRODUCT KEY/SERIAL NUMBER

If you have forgotten your serial number, you can retrieve it with the e-mail address you used to register your Intego software.

Forgot Your Product Key?

Intego X9, X8, 2013, and X6 product serial numbers are made up of 6 groups of 4 CAPITAL letters separated by dashes, in the following format:

ABCD-EFGH-IJKL-MNOP-QRST-UVWX

Intego X5 product serial numbers are made up of 6 groups of 3 CAPITAL letters separated by dashes + 1 group of 6 numerical digits, in the following format:

ABC-DEF-GHI-JKL-MNO-PQR-123456

Depending on where you purchased your product from, your product serial number is sent to you in different ways:

*Intego Online Store: The product serial numbers for software we sell from our online store are displayed in an e-mail confirmation that is automatically sent to you once your payment has been accepted.

*Retail or Mail-order: The product serial numbers for software we sell through retail or mail-order stores are printed on a label on the box or on the paper sleeve containing the installation disk.

*Multi-seat Licenses: Multi-seat licenses usually come with a certificate that displays the serial number.