Top

Intego Task Manager Window Won't Close

Screen_Shot_2016-04-28_at_12.55.39_PM.png

You may encounter an error where the Intego Task Manager window will not close after a Scheduled Scan.  This is a known issue that only happens sporadically with some scheduled scans.  Our developers are aware of the problem and a permanent fix will come in the form of a future software update.  Please note that the scan is completing as expected and your computer is still protected.

How to Close Task Manager When It Won't Quit?

1. Restart Your Mac  

The easiest way to dismiss the window is to simply restart your computer.  Please ensure that you save your work prior to restart. 

2. Quit the Process in Activity Monitor

If you don't want to restart your computer, you can launch the application Activity Monitor from the Applications > Utilities folder as illustrated in the screenshot below and double click on the process 'TM_Notifier':

Screen_Shot_2016-04-28_at_12.56.08_PM.png

Now, please click the 'Quit' button to terminate the process:  

Screen_Shot_2016-04-28_at_12.57.10_PM.png

 

3. Disable ALL Automatic Scans

To prevent the issue from happening again in the future, you can disable the option to Scan "Volumes when they are mounted" and choose "After malware definitions updates: Do Nothing" as illustrated below:

Screen_Shot_2016-04-28_at_12.52.09_PM.png

 

Now, access the Scheduled Scans section as shown below:

Screen_Shot_2016-04-28_at_12.51.23_PM.png

 
Then turn the Scheduled Scans 'Off'. 

Screen_Shot_2016-04-28_at_12.51.47_PM.png

 

Please note that VirusBarrier's Real-Time Scanner is always active and constantly scanning your Mac. It is also aware of new definition updates so it's not necessary to run manual scans.

Have more questions? Submit a request

Comments