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Installation Hangs During the Verifying Sequence

Some users have discovered an issue in Mac OS X 10.11 or higher where installers are hanging during the verification sequence which prevents the software from completing the installation process.  When this occurs a popup alert with a progress bar will appear:

It’s important to note this is not an Intego bug and our software installers are not the only ones affected.

 

Solutions:

Please try the following steps until you are able to install the software.   

1. Restart your Mac and try installing again.

2. Check your Gatekeeper settings from System Preferences > Security & Privacy. You can ensure that it is configured to allow downloaded applications from the App Store and identified developers then try installing again.

OS X: About Gatekeeper

3. Copy the downloaded Installer as illustrated below.  This can be done by right clicking (or Ctrl + Click) the Installer and selecting the Copy option.

Paste the copied Installer on your Desktop by right clicking (or Ctrl + Click) an empty area on your Desktop and selecting Paste Item.  Then try to install again from the copy on your Desktop.

 

4. Right-click on the Installer as illustrated below and select Show Package Contents. 

Navigate to the .pkg file from Contents > Resources and right click (or Ctrl + Click) it.
You will have the option to Open With > the Installer.

 


5. If you still have issues installing your Intego software, please Contact Support.
 

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